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FAQs

SHIPPING

SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

WHY DIDN’T MY ORDER COME IN ONE PACKAGE?

WHERE DO YOU SHIP?

HOW DO YOU SHIP?

SHIPPING TIME

HOW CAN I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY CAN'T I TRACK MY ORDER?

WHY IS MY SHIPMENT STATUS UNCHANGED?

PAYMENT

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

WHICH CURRENCY ARE YOU USING IN MONSTERSTUFF?

ORDER

ORDER

HOW TO PLACE AN ORDER?

HOW CAN I MODIFY MY ORDER?

POST - PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

WHAT IF THE TRACKING INFORMATION OF MY ORDER STUCKED FOR WEEKS OR SHOWS "RETURNED TO SENDER"?

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?

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